How does the remote support service work ?
 

Gonuts4free Remote Support service is easy and simple. Please view below a quick step by step demonstration how it works.

1. If you have a problem on your computer, but you can still access the internet, then Gonuts4free Remote Support is an easy solution to get your problem solved quickly and effectively.

2. Contract some support hours from the below page or call our support desk on 807 51 70 45 and get your support PIN code via telephone. Click here to visit this page...

3. Now we need to allow a technician to connect to your computer and fix your problem. Open your Internet explorer and Visit our PIN login page at http://www.fun2helpyou.com

4. Type in your PIN Code that has been provided by email or telephone. In this case, the PIN code example is 854221 then press "Connect to a Technician".

5. You will be presented with a page which will require you to download a little support application which is necesary to install in order to start the support session. Please remember: All communication between you and your technician is SSL-encrypted, and you will be able to permit or deny access at all times during the session. Click on the little yellow line and press "Download File...".

6. Once done, another screen will ask you to run or download the facility. Press "Run".

7. Wait patiently untill the download is complete.

8. Once the download is completed, you will need to install the software. Press "Run". Notice that the software has been approved by a thrusted publisher.

9. Once you have pressed the "Run" button, the software will be installed and the Gonuts4free Remote Support screen will appear. (sample below). The engineer will be able to chat to you and start the remote screen request in order to take control of your mouse and keyboard and fix your problem.

10. Once this remote request has been initiated, another screen will appear asking you if you would like the technician to start solving your problem. Press "OK" or "Yes".

11. The technician will be able to see your screen and begin the support service. You will be able to speak to the technician at all times during the support window for directions or other comments. (see window 9)

12. Once your problem has been solved, the technician will explain the problem and solution in detail and exit the remote session (you will be notified upon exit). All remote files and temporary data will be automatically removed from your computer upon exit in order to ensure your privacy and keep your data secure.

Get Started !